‹‹The required disk cannot be found›› error in iTunes

Software

Time ago, after noticing a progressive worsening in the overall performance of my iPhone 3G, I decided to do a full restore by reinstalling iOS 4.2.1 and then restoring from a previous backup, to see if the situation could improve a little. After deleting some apps I wasn’t using much and doing a backup, I was ready to go. I clicked on the Restore button in iTunes and after giving confirmation I was presented with a puzzling error message: The required disk cannot be found.

I never had a problem before with iPhone restores or firmware updates. I carefully read this Apple Knowledge Base page and tried every suggestion outlined there, to no avail. Then I searched the Web and lost myself in every kind of iPhone-related forum, only to find other puzzled users in my same situation. Then I found this page, promisingly titled Solved: The iPhone cannot be synced. The required disk cannot be found. It indeed gives good advice:

This sync error was happening on my iphone due to trying to sync the iPhone with a ringtone that was on a network drive that I recently reformatted and reorganized. Disabling the files that were on the network drive in itunes completely solved my problem. So if you ever read “The iPhone cannot be synced. The required disk cannot be found.” Make sure that all the files that you are trying to sync are actually accessible.

So I verified just that, that all I was trying to sync was truly accessible; I even deleted all the music, podcasts and videos on the iPhone to be sure. No joy. So, after losing an entire afternoon over it, and getting quite frustrated, I decided it wasn’t worth my time and just restored the iPhone 3G from a previous backup. That, and the ‘Reset all settings’ option managed to speed up the iPhone enough to be usable again, so I didn’t investigate further.

However, when yesterday I tried to update my brand new iPhone 4 from iOS 4.3 to 4.3.3, iTunes again threw the very same error at me. With a new, never-synced-before iPhone? Now, that was really strange. At first I thought it was a matter of activation, since I’m in the process of changing mobile carriers. I thought that perhaps I would need to wait to have access to Orange’s services (my new carrier). But a firmware update is a firmware update no matter what, so I started searching for the source of the problem. In this case at least I was sure it wasn’t something related to unreachable files because I hadn’t even synced the iPhone 4 yet. My instincts were telling me that iTunes was the culprit, so I started checking all files and folders related to iTunes.

It was when I navigated to Home/Library/iTunes that something dawned on me:

iPhone software update broken aliases

When I clicked on both the iPhone Software Updates and iPod Software Updates aliases, the Finder warned me that the aliases were broken. I keep my iTunes Library on an external disk, and a few months ago, when that disk was becoming unreliable and probably about to fail, I hurriedly moved the whole library on a newer external disk. So, when I checked the paths of those broken aliases, they were respectively:

/Volumes/[Old disk]/iPod-iPhone Software Updates/iPhone Software Updates
/Volumes/[Old disk]/iPod-iPhone Software Updates/iPod Software Updates

So I repaired them to be like this:

/Volumes/[Current disk]/iPod-iPhone Software Updates/iPhone Software Updates
/Volumes/[Current disk]/iPod-iPhone Software Updates/iPod Software Updates

Then I restarted iTunes and the error vanished. The iOS 4.3.3 firmware update was correctly downloaded and installed.

The bottom line: when you move your iTunes Library on an external disk, especially if you do it manually, make sure those aliases point to their respective folders on the external disk correctly, because iTunes saves the iPhone and iPod firmware updates there. If iTunes cannot find the correct path (in my case because it pointed to a disk that no longer existed), then it won’t proceed with the update process and will give you that fairly terse error message. (A warning like iTunes cannot find the ‘iPod-iPhone Software Updates’ folder would have been much clearer, in my opinion).

Passando al nuovo iPhone

Mele e appunti

Cari lettori, stavolta sono io a chiedere delucidazioni, e sarò davvero grato a chi potrà fornirmi risposte precise in merito. Potrei perdere tempo in ricerche su Google, ma penso che in questo modo potremmo creare una risorsa per altri che si trovano nella mia situazione.

Mi spiego: se tutto va bene, dal prossimo lunedì entrerò finalmente in possesso di un iPhone 4. Come avviene spesso in questi casi, mi è risultato economicamente conveniente passare a un altro operatore telefonico, e ho quindi fatto richiesta di portabilità del mio numero attuale. Quando lunedì attiverò iPhone 4, immagino che l’attuale scheda SIM nel mio iPhone 3G verrà disattivata. E qui arriva il dilemma. Oltre al mio numero di cellulare spagnolo — quello che passerà dall’iPhone 3G all’iPhone 4 — io possiedo sempre il mio vecchio numero italiano, una ricaricabile TIM che al momento si trova in un SonyEricsson K700i. Col passaggio all’iPhone 4 vorrei poter usare il vecchio iPhone 3G con la ricaricabile TIM, finalmente pensionando l’affidabilissimo K700i. A vostro parere basterà togliere la SIM italiana dal Sony e inserirla nell’iPhone 3G, o sarà necessario effettuare anche il jailbreaking del dispositivo?

The Twitter trap

Handpicked

Bill Keller wrote an excellent article in The New York Times. After reading, my first reaction was I could have written this piece myself, it sounds just like me — only better, more concise and to the point. A couple of quotes: 

I don’t mean to be a spoilsport, and I don’t think I’m a Luddite. […] I get that the Web reaches and engages a vast, global audience, that it invites participation and facilitates — up to a point — newsgathering. But before we succumb to digital idolatry, we should consider that innovation often comes at a price. And sometimes I wonder if the price is a piece of ourselves.

[…]

My father, who was trained in engineering at M.I.T. in the slide-rule era, often lamented the way the pocket calculator, for all its convenience, diminished my generation’s math skills. Many of us have discovered that navigating by G.P.S. has undermined our mastery of city streets and perhaps even impaired our innate sense of direction. Typing pretty much killed penmanship. Twitter and YouTube are nibbling away at our attention spans. And what little memory we had not already surrendered to Gutenberg we have relinquished to Google. Why remember what you can look up in seconds?

It’s really a worthwhile read. The article is rather short, but quite thought-provoking. Be sure to follow the links in it as well.

In-between

Tech Life

During the last month, I’ve been experiencing a progressive lack of energy towards writing. Not in general, just regarding technology subjects, which are the main focus of this blog. Not that there’s some shortage of topics to talk about. Quite the opposite, in fact. But I realised that for many of them I haven’t much to say about, and at the same time I’ve noticed that too many pundits out there seem unable to accept that for many of these topics, there’s really not much to say. Instead they go on and on, speculating, hypothesising, and when there’s finally some shed of a fact disproving their flights of fanc… speculation, they just change course and keep speculating and hypothesising again and again until the cycle is repeated.

It’s funny, because for some time I tried to enter that environment and those circles, while now I’m feeling more and more estranged by them. This, as a reader and consumer of tech news and debates. As a writer, I’m just pausing for a moment and thinking about new approaches. In my opinion, the main problems are:

  1. Too many bloggers, too few writers — It’s increasingly difficult to find well-written stuff. Lately, it seems that a lot of people fancy themselves ‘writers’ and/or ‘curators’; sometimes someone even does a really good job at organising interesting material on his/her blog. There’s the occasional good piece, too, but what I generally notice (I have to generalise here, and I apologise in advance) is that the urge of passing and sharing information outweighs the striving for good style. In other words: a continuous flow of information being passed and bounced around the Web, a lot of attention on the content, so little focus on the form. I’m not saying that form should be more important than content, of course, but that how you convey something should at least be as important as what you’re writing about. Pointing out typos and bad grammar, or criticising how ineffectually one writes is considered bad attitude by the Netiquette. Yes, criticism can come and often comes with snarky remarks designed to hurt the recipient (see problem 4), while there should be more constructive criticism and commentary. But readers are getting too forgiving. Sharing is so easy, they’re content with an ‘interesting’ topic or item and they just pass it along. Which leads to problem 2.
  2. Too many echoes, too few original sounds — The level of information redundancy on the Web is beyond remedy. Today we’re given incredibly simple tools to share content, and this produces a great deal of inflation. Looking at my RSS reader, despite my efforts to avoid too much noise, for every new 100 items, at least 60–70 are reproduced/shared content, not original pieces. In this deluge of information, thoughtful analyses, fascinating concepts and compelling ideas get drowned and hard to find.
  3. A lot of shallow analyses, produced by authors with tunnel vision — Writing from experience is a good thing. Basing an analysis solely on personal experience, less so. I stumble on a lot of pieces written by geeks who are incapable of ‘un-geeking’ their point of view for the sake of a broader, more objective argument. For example, they have this distorted idea of the ‘average user’, who either is a projection of themselves, or is a generalised simpleton who barely understands how a computer or a mobile device operates. This leads to pieces where the basic concept, in the end, is “Every design that I don’t like, have difficulties with, don’t understand, is ultimately bad design”. I believe that a good measure of your experience is how little of your personal experience you let come out in your essays, reviews or analyses.
  4. An audience getting passive and aggressive at the same time — Another alarming trend online. On the one hand, as I mentioned in point 1, I often see too forgiving an audience, which apparently doesn’t have a problem with the frequent poor-to-average quality of what it consumes; perhaps because there are so many things to read everyday, so much information overload that erodes attention and judgment. On the other hand, where there’s criticism, it usually is of a destructive fashion that focuses on the author and not on his/her ideas. The general impression I’m left with is that people are getting increasingly lazy and unwilling to spend some time for constructive feedback, choosing the easy way of one-line quips and brief, snide remarks which don’t help anyone at all.

Bearing these factors in mind, you can understand my situation. This post is titled In-between because I’m in the process of setting up a new place, finally a Web site with my own domain and everything. After ten years of writing online, it’s an important and long-overdue step. I want to broaden the scope of the blog, covering more topics than just technology and Apple, a promise I wrote in the ‘Topics’ section of The Quillink Observer information page and never really kept. In other words, I’d really like to start the new place in a good way. Since I plan to try to make some money out of it, I guess I’ll have to ‘keep it interesting’ by increasing updates and writing brief commentary pieces pointing to other links and so on and so forth. Not exactly the kind of stuff I’m enthusiastic about, since I usually prefer moving at a slower pace, letting news and critiques sink in and writing longer analyses later. 

Another issue I’ll have to face when setting up the new place regards the bilingual nature of The Quillink Observer. The ideal for me would be to have the ability to write and publish articles from a single admin interface, but in a way that English-speaking visitors could easily find and read only English content, and Italians could do the same for their language. I’ll see what I can do about it. 

Anyway I have two good starting points for getting things right from the beginning: the quality of what I can offer (you’ll forgive this moment of blatant self-confidence), and a great audience which — apart from the occasional, mandatory troll — has been just wonderful over the years. I don’t know exactly when the new Web site will be ready (soon enough, I presume); in the following days I may try different things on this blog, making the most of this in-between situation to experiment new approaches so as to avoid a rough (re)start. Stay tuned, and thanks in advance.

Purtroppo per questo progetto non abbiamo budget

Mele e appunti

Il bravo Luca Barcellona ha scritto un gran intervento qualche mese fa, che purtroppo ho notato solo ora. Lo riporto interamente:

Ciao Luca, 

innanzitutto volevo farti i complimenti per i tuoi lavori, veramente belli.

Cioè, in realtà ho visto solo un paio di cose, ma credo tu sia molto bravo.

Sono Claudia, lavoro per un’agenzia di comunicazione e vorremmo coinvolgerti in un lavoro di advertising per un grande brand con cui stiamo lavorando. Ti allego il brief. Purtroppo per questo progetto non abbiamo budget, ma garantiamo una grande visibilità (stampa, affissioni, web, etc.). Ah, dimenticavo, siccome i tempi sono strettissimi, potresti mandarci delle prove, diciamo entro mezz’ora?

Grazie.

È più o meno questo il tenore delle richieste di lavoro che mi capita di ricevere. Cioè, magari non così belle: in alcune si parla solo del budget, altre di progetti no profit, spesso di tempi strettissimi, ma solo nei casi più fortunati questi elementi coincidono.

Ora, il punto è questo: ma che diavolo sta succedendo?!? Com’è possibile che delle persone chiedano del lavoro in cambio di nulla, o di visibilità? Se vado a fare la spesa, non mi sogno neanche lontanamente di dire al cassiere che non ho soldi per pagarla ma che farò molta pubblicità al supermercato, o che pagherò a 90 giorni. E se vado al ristorante e ordino gli spaghetti, aspetto il tempo necessario perché vengano cucinati: non chiedo di portarmeli in 3 minuti, perché farebbero schifo e sarei scontento del servizio, come ne andrebbe del buon nome del ristoratore. E allora perché si è diffuso questo tipo di richieste? Ho cercato di capirlo, e la conclusione a cui sono arrivato è semplicemente che glielo abbiamo concesso noi.

Noi include una miriade di categorie di lavoratori, non solo i designer. Le categorie non si contano. E mi viene da pensare che il supermercato, il ristoratore e l’artigiano, siano più furbi di noi. So a cosa state pensando: “o è così, o non si lavora”. E allora eccoci a dire di si, e giù a fare le nottate per consegnare un lavoro in tempo, per poi scoprire che quello che abbiamo fatto in fretta e furia, cercando di mettercela tutta per far conciliare i tempi con la qualità, viene visionato e utilizzato tre settimane dopo. E a noi sarebbe bastato un giorno in più per fare un lavoro molto migliore.

Parlando del mio settore, si è diffusa l’idea che basta avere un computer per essere designer, e il numero dei grafici e creativi (o presunti tali) è mostruosamente aumentato, e i clienti sanno che possono giocare al ribasso; è il mercato, ok. Se non ti sta bene il prezzo, allora chiamano un altro.

È più che mai fondamentale specializzarsi nel proprio campo d’azione, rendersi indispensabili, in modo che la differenza si veda ad occhio nudo.

Sono convinto che questa situazione si possa cominciare a cambiare, ovviamente con molta fatica, per tornare ad avere una qualità del lavoro migliore e con tempi più umani.

Abbiamo abituato i clienti ad avere l’impossibile, ed ora dobbiamo cominciare a spiegargli che più di così non si può tirare la corda. Basterebbe rispondere a tono alle richieste assurde, smettere di aver paura di perdere il lavoro e mostrare un po’ più di dignità. Altrimenti quello che è assurdo diventa normale, e l’esperienza ci insegna che sarebbe meglio che non succedesse.

Da segnarsi: